We'd love to hear from you! Don't hesitate to email us at email@example.com or call us at (855) SEW-PURE if you can't find the answer to your question.
WHAT IS YOUR MINIMUM ORDER?
Orders of single swatches and swatch sets, or as little as 1-yard and as much as 500+ yards or even more can be placed directly through our website. Orders of 49-yards or less will be shipped only in single or multiple cut pieces of 1- to 5-yards or 10-yards at our discretion depending on the weight and width of the fabric. Orders of 50-yards or more will be shipped on single or multiple approximately 50-yard rolls. (Example: if you order 20-yards it can come to you in one of two ways, either as four 5-yard cuts, or two 10-yard cuts, depending on the width and weight of the fabric. An order of 100-yards would come as two 50-yard rolls.)
HOW DO I PLACE AN ORDER?
Orders are placed directly through our website. When you have decided on a product that you wish to purchase, click on the box located to the right of where it says “1-4 yards” and the drop-down menu will appear showing the available yardage increments and the price per yard for each increment. Highlight the increment which best suits the amount of yardage you wish to purchase. Type the total number of yards in the box. After clicking “Add to Bag”, you’ll be directed to the checkout page where you can either continue shopping, or checkout.. If you wish to remove an item from your cart, click the “Remove” button. When you are through shopping, click “Checkout” to proceed to checkout. Then simply follow the prompts to enter your shipping information and payment.
HOW FAST WILL MY ORDER SHIP OUT?
We do our best to ship goods within 24 to 48 hours of receiving the order. Our offices are closed on weekends, and any orders placed after 1:00 PM Friday will ship the following week. Orders placed over State and Federal holidays will be shipped following standard U.S. Post Office and UPS holiday shipping guidelines.
HOW CAN I CHECK THE STATUS OF MY ORDER?
When your order is processed and shipped, a UPS or USPS tracking number will be emailed to you at the email address which you have provided to us. You will be able to use this number to track the status of your shipment at any time by going to www.ups.com or www.usps.com and entering the number in the appropriate location. We do not share your email address with any outside company or source.
WHAT IF I ORDERED AN ITEM THAT WENT OUT OF STOCK BEFORE MY ORDER WAS SHIPPED?
If an item on your order goes out of stock between the time the order is placed and when it is processed for shipping (yes, it happens!), we will contact you to suggest substitutes. We will also give you information about back-ordering the item, if this is possible.
WHAT FORM OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards – Visa, Mastercard, Amex and Discover. Customers can pay through PayPal as well. We do not accept personal checks, bank checks or money orders at this time.
WHAT IF I NEED TO CANCEL OR CHANGE MY ORDER?
Please note that we are unable to modify orders once they have been submitted. If you need to add items to your order, please place a separate order for any item not in your original order. If you need to cancel the order or change quantities, please contact us via email at firstname.lastname@example.org. For product return instructions please see the Shipping & Return Policy.
ARE MY FABRICS READY TO BE DYED OR PRINTED ON WHEN I RECEIVE THEM?
Yes – unless you have ordered “Greige” fabric. Most of our fabrics have been washed, scoured, or washed-and-scoured before being put on a roll. These fabrics are ready to be dyed or printed on the moment you receive your order. Other fabrics, labeled “Greige,” go directly from the loom to the roll without being prepared and if you plan to dye or print on these fabrics you will need to wash and prepare them first. We recommend pre-washing and drying your fabric prior to dyeing, printing, or cutting patterns, and using normal clothing detergents and high-heat drying to ensure that any fabric changes happen before the fabric is used. Typical washing and drying guidelines used for any all-cotton garments are what should be followed for our fabrics.
WHICH FABRICS ARE OFFERED AT WHOLESALE?
Our fabrics are priced on our site to include pricing for everyone from small businesses, to home crafters. We have price breaks available for all fabrics and notions based on the quantity ordered. These price breaks are listed for each item on the website.
CAN I SPECIAL-ORDER A FABRIC TO BE CREATED?
We are always interested in entertaining ideas for new organic fabrics to add to our stock line. If you use a fabric that you’ve sourced from another vendor and would like us to copy it – or make up a brand-new special order fabric (must be in quantities of at least 2,000-yards or more), we suggest that you email your request to email@example.com and we will create a proposal for you based on your specifications.
WHAT KIND OF DYES ARE USED IN YOUR ECO DYED FABRICS?
We use low-impact, fiber-reactive dyes in an environmentally-sensitive facility. They have low heavy metal content, no formaldehyde, and are finished in accordance with the Global Organic Textile requirements. Bleaching is done with eco-friendly hydrogen peroxide.
WHAT KIND OF FABRIC SHOULD I USE TO MAKE DIAPERS OR SANITARY PADS?
We find that the majority of our customers who make babies’ reusable diapers or women’s menstrual pads tend to purchase our Terry Cloth and/or our heavier-weight Flannels and Fleece for these items. Our thick, absorbent Terry Cloth is an excellent fabric for making diaper inserts and pads, while the Fleece makes great diaper covers as well as diaper inserts.
WHAT FABRIC IS BEST FOR MAKING SHEETS AND BEDDING ITEMS?
Organic Cotton Plus offers several fabrics that are perfect for making sheets, comforters, duvets, and pillowcases. Our 230-count Sateen, which comes in both 60” and 113” width, is our best-selling fabric for making bedding. We also offer 500-count Sateen in a 113” width and a 300-count Percale all in wide width. All of our bedding fabrics are particularly well suited for babies’ crib sheets and bedding for infants and toddlers too!
I WANT TO MAKE AN ECO-FRIENDLY WEDDING GOWN – CAN YOU HELP ME?
We certainly can! Organic Cotton Plus offers several natural fabrics that are simply beautiful when utilized in bridal attire. Our 230-count Sateen comes in both Natural and White and is a very popular fabric, especially when paired with our Natural and White Voile for sheer sleeves and overskirts. We also offer a decadently soft Natural Interlock with a gorgeous drape that is excellent for a flowing, body-hugging gown. And after being embellished with over-embroidery, beading and sequins, the Voile makes lovely one-of-a-kind veils too.
WHAT FABRICS DO YOU CARRY THAT WOULD WORK FOR MATERNITY CLOTHING?
We carry Natural Interlock, Rib Knit, and several weights of Jersey (some with 5% spandex) that are wonderful fabrics for making maternity tops and dresses. All these fabrics have just a tiny bit of “give” that will lend maternity clothing that comfy fit without being binding.
I HAVE CHEMICAL SENSITIVITIES, CAN YOU HELP ME?
Many customers with chemical sensitivities come to Organic Cotton Plus for relief. Having chemical sensitivity presents a lot of challenges because there is no one size fits all solution-every person has his or her own sensitivities. Organic Cotton Plus focuses on creating fabrics and materials that are sustainable, and good for the earth as well as you! Luckily, what is good for the earth often coincides with what is best for people with chemical sensitivities. In using the Global Organic Textile Standards (GOTS), we’ve raised the bar in terms of disallowing many common inputs that are both bad for the earth, and can cause reactions. In addition, the fabric rolls are individually wrapped very securely to prevent any contamination to our warehouse in Connecticut. Finding the right fabric is a journey for each of us, and we always recommend that customers test the fabric beforehand and order swatches when available.
WHAT ABOUT CERTIFICATION?
Organic Cotton Plus is GOTS (Global Organic Textile Standards) certified. You can shop with the confidence and peace of mind in knowing that the product you’re buying is certified organic, and the business you’re buying from has values aligned with your own. Find our certification "Here"!
WHEN ARE BACKORDERS SHIPPED?
When you order fabric that isn't in stock yet, it will ship to you as soon as the fabric comes out of finishing and into our GOTS certified warehouse. The expected ship date will be in the fabric listing on the website. If only a portion of your order can be shipped when the order is placed and you requested a specific shipping method (anything other than the 'Free Shipping' option), please note that only the first portion of your order will go out that selected method. The second portion will go out via ground UPS or USPS as soon as your fabric or notion is ready to ship. If you have special shipping requirements, please let us know-we're here to help when we can!
Exchanges and returns will be accepted within 30 days of original order date. It is important to inspect your goods immediately upon receipt and that they have not been processed in any manner. (washed, cut, sewn, etc.)