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At Organic Cotton Plus it is our goal to ensure that every customer is a happy and satisfied customer! Since there are times when customers are unsure of exactly how a fabric looks and feels or suits their design needs, we recommend that you order swatches in advance via our website if you are concerned about matching or suitability. (they're only $.99 and ship for free!)
West Coast Customers
HOW SOON WILL MY ORDER SHIP?
We do our best to ship orders placed by 1:00pm EST the same day. Our cutting studio is closed on weekends so any orders placed late Friday through the weekend will ship the following week. Orders placed over state and Federal holidays will be shipped following standard U.S. Post Office and UPS holiday shipping guidelines.
Orders with items out of stock will ship when the item arrives. If you would like the items in stock shipped immediately there will be an additional charge to ship your back order item when it arrives.
WHAT IF I ORDERED AN ITEM THAT WENT OUT OF STOCK BEFORE MY ORDER WAS SHIPPED?
We do not ship incomplete orders without contacting you. If an item on your order goes out of stock between the time the order is placed and when it is processed for shipping (yes, it happens!), we will contact you to suggest substitutes. Orders with items out of stock will ship when the item arrives in 2 weeks. If you would like the items in stock shipped immediately there will be an additional charge to ship your back order item when it arrives.
WHAT SHIPPING METHODS DO YOU USE?
Unless a specific shipping choice is chosen when the order is placed, we ship within the U.S. by trackable USPS First Class, USPS Priority Mail, or by UPS Ground. International packages will ship by either USPS First Class International or USPS Priority Mail International, based on the weight of the entire order and shipping method with the least expensive rate. Customers also have the option to choose expedited shipping if needed. We do not ship by FedEx.
UPS will not ship to a Post Office Box address. Please remember to provide your full street address when placing orders. And please remember to include your email address so we can contact you if there are any questions or problems with your order.
DO YOU SHIP TO MILITARY BASES?
Yes. Please keep in mind that shipments to Military Base addresses often require 20 to 30 days to arrive, so be sure to factor this in when estimating your delivery time before placing your order.
DO YOU SHIP TO POST OFFICE BOXES?
Yes, but only via USPS as UPS does not deliver to P.O. Box addresses.
WHAT ABOUT INTERNATIONAL ORDERS?
We are grateful to our international customers in promoting the use of organic cotton fabric throughout the world. We ship to about every corner of the earth and try to keep your shipping costs as low as possible. Rates are calculated at checkout based on your exact location and the size and weight of the package. While we don't cover the shipping cost if you need to return your order, we encourage ordering samples which have a very reasonable shipping cost. (they're usually sent in just an envelope) That way, you'll be sure beforehand that you're going to love the fabric!
CAN I SEND ITEMS TO MULTIPLE ADDRESSES WITHIN THE SAME ORDER?
Sometimes customers need to have their orders split and shipped to different cutting facilities or dye houses. We will certainly take care of this; just give us notice before you place the order. You can give us a call at 855-SEW-PURE or send an email to email@example.com so we can discuss your options. Additional charges will apply.
CAN I HAVE MY ORDER SHIPPED BY UPS NEXT DAY, 2ND DAY OR 3RD DAY DELIVERY?
Yes – we will be happy to ship your order by UPS Next Day, 2nd Day, or 3rd Day Delivery; all you need to do is choose this service at checkout. (additional fees will apply) Shipping by UPS Ground or USPS is FREE for orders over $75 and can take anywhere from 3 to 10 days, although the normal delivery time is 3 to 5 days.
WHAT ELSE DO I NEED TO KNOW ABOUT SHIPPING?
Depending on the size of your order, goods may arrive in separate packages on separate days and from different locations. If your shipment is UPS or USPS shows your shipment as delivered, but has been stolen or lost, please contact the carrier to resolve the issue. Of course, we're available anytime to help with any issues which may arise.